To ensure balance between an individual’s right to protect his or her personal information and our need to collect, use or disclose personal information for reasonable business purposes, IPP Consulting (IPP) complies with British Columbia’s Personal Information Protection Act (PIPA). Personal information describes information that can be associated with a specific person and can be used to identify that person. Types of personal information collected by IPP may include your name, personal email address, personal cellular phone number, home address and home telephone. Please note that under PIPA, work contact information is not considered to be personal information.
This notice explains our collection, use, disclosure and retention of personal information and how we protect it. This applies to the IPP website and all applications, services and tools that may be used to collect and store your information.
Why we collect personal information
Our purpose for collection is to provide service and support to our clients and to potential clients who contact us. Although we primarily collect only work contact information, some of our clients may provide us with personal information as an alternative means of contact. If this is the case, we may use your personal information to:
• provide information to you,
• contact you by email or phone to confirm a meeting; and,
• provide services and client support.
We ensure that individuals understand the nature, purposes and consequences of what they are consenting to, at or before the time of personal information collection.
We do not rent or sell any personal information we collect from you with any third parties. Unless we are required to share personal information as a part of an internal investigation or other law enforcement purpose, or as required by law, personal information is shared with third parties only when you have provided oral or written consent.
How we protect and store personal information
We protect your information using administrative, physical and technical safeguards to reduce the risk of loss, misuse, unauthorized access, disclosure and alteration. Sensitive information is accessible to only those employees who need to know, locked filing cabinets are used for paper storage of personal information, and passwords are used on our computers and for application access. Any personal information you provide to us is processed and stored in Canada, with the exception of contact information that is initially collected through our website, which resides in a server in the United States.
In cases where our clients provide us with access to their systems and the personal information under their custody and control, we sign confidentiality agreements and ensure these clients have appropriate safeguards in place.
Retention and destruction
We retain personal information for as long as the business purpose for which the information was originally collected remains valid or as required by law. Papers are cross-shredded, digital flies are deleted and trashed, and hard drives are wiped and destroyed before discarding them.
Your privacy rights and how we support them
How you can contact us about privacy
If you have questions or concerns regarding this Privacy Notice, or would like to make a privacy complaint, you can:
Not satisfied with our response?
If we haven’t responded to your privacy questions, concerns or complaints within 30 days, or you are unsatisfied with our response within 30 days of receiving it, you may contact the Office of the Information & Privacy Commissioner for British Columbia to ask for a review or make a complaint.
Office of the Information and Privacy Commissioner for British Columbia
PO Box 9038 Stn. Prov. Govt.
Victoria BC V8W 9A4
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